SAP Knowledge Base Article - Public

3485213 - Job info upload failes with error "Reason: COE0019-EC Upsert failed! But there is no failed records return.."

Symptom

You wish to understand why you are experiencing intermittent errors such as the following while uploading Job info data towards SAP SuccessFactors EC. This could be via API or an Integration Center job:
 "EmpJob: UPSERT failed for the row with key: . Reason: COE0019-EC Upsert failed! But there is no failed records return from import engine! error message:The system has encountered an unknown error on import. Please contact the System Administrator.. The row will not be processed for subsequent entities

Environment

SAP SuccessFactors
SAP SuccessFactors Integration Center

Cause

Known error

Resolution

Root cause:

During the processing of more than 99 Work Orders (GO's) in the Service Layer (SL), the corresponding threads will be created having a batch of 99 GO's. Every new thread (spring injection) will instantiate the processor classes and any flag which will be set just before the SL class will be reset back to the original value. The error occurs because processors will be instantiated newly during every spring bean injection, which will be happening for every new thread.

With this fix, we are ensuring that all Work Orders, irrespective of the creation method or status ("active", "inactive"), will be created successfully. This issue was fixed via internal patch in January 2024 (our internal reference: PTCH-43063).

Keywords

PTCH-43063, GO's, GOs, GO, work order, workorder, Work Orders, IC, Integration Center, EmpJob: UPSERT failed for the row with key: . Reason: COE0019-EC Upsert failed! But there is no failed records return from import engine! error message:The system has encountered an unknown error on import. Please contact the System Administrator.. The row will not be processed for subsequent entities", Empjob, upsert, COE0019 , KBA , LOD-SF-INT-ODATA , OData API Framework , LOD-SF-INT-INC , Integration Center , Problem

Product

SAP SuccessFactors HCM suite all versions