SAP Knowledge Base Article - Preview

3485330 - CMS is crashing continuously after login to Central Management Console (CMC).

Symptom

  • Navigating in CMC automatically logout and Freezes in CMC Login Screen. 
  • CMS.exe process stay in top command and disappears after 15 minutes after restart
  • Observed many error  occurrences in the CMS log files :
     
    "Failed to get session id from handle and handle is not set to bypass nor server-server discovery"
  • Error message:   
    "Account information not recognized: Could not reach CMS '<ServerName>:6400'. Specify the correct host and port and check for network issues. (FWM 20030)"
  • Connectivity to database < 0 msec as database was on the same server
  • Restarting SIA temporarily solves the issue temporarily.


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Environment

  • SAP Business Objects Business Intelligence Platform 4.x
  • Windows
  • Linux / Unix

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

CMS, CMS Crash, Auditing. , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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