Symptom
- Navigating in CMC automatically logout and Freezes in CMC Login Screen.
- CMS.exe process stay in top command and disappears after 15 minutes after restart
- Observed many error occurrences in the CMS log files :
"Failed to get session id from handle and handle is not set to bypass nor server-server discovery"
- Error message:
"Account information not recognized: Could not reach CMS '<ServerName>:6400'. Specify the correct host and port and check for network issues. (FWM 20030)"
- Connectivity to database < 0 msec as database was on the same server
- Restarting SIA temporarily solves the issue temporarily.
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Environment
- SAP Business Objects Business Intelligence Platform 4.x
- Windows
- Linux / Unix
Product
SAP BusinessObjects Business Intelligence platform 4.3
Keywords
CMS, CMS Crash, Auditing. , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem
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