SAP Knowledge Base Article - Public

3485366 - Engagement Graph not showing in Collapsed View

Symptom

In Guided Selling, Engagement Graph does not appear in the collapsed view.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter.
  2. Click Guided Selling view.
  3. Search for an Account.
  4. Navigate to opportunity.
  5. You will see that in collapsed view the Graph does not appear. 

Cause

The compact mode of the engagement graph looks for last 6 months of interactions (or, if the Opportunity has started less than 6 months ago, we show up to 6 months in future starting with the start date) and displays the chart.   

The start date of the opportunity is used to determine which timeframe to apply.  

The expanded mode of engagement graph shows all the interactions (in a 12 month period) without this start date filter.

Resolution

This is the expected system behavior. 

Keywords

Collapsed , Compact , View , Graph , Blank , Interactions , Opportunity , KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , Problem

Product

SAP Cloud for Customer core applications 2405