3485366 - Engagement Graph not showing in Collapsed View

In Guided Selling, Engagement Graph does not appear in the collapsed view.

SAP Cloud for Customer

1. Go to Sales Workcenter.
2. Click Guided Selling view.
3. Search for an Account.
4. Navigate to opportunity.
5. You will see that in collapsed view the Graph does not appear. 

The compact mode of the engagement graph looks for last 6 months of interactions (or, if the Opportunity has started less than 6 months ago, we show up to 6 months in future starting with the start date) and displays the chart.   

The start date of the opportunity is used to determine which timeframe to apply.  

The expanded mode of engagement graph shows all the interactions (in a 12 month period) without this start date filter.

This is the expected system behavior. 

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Collapsed , Compact , View , Graph , Blank , Interactions , Opportunity , KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , Problem