Symptom
Email message is maintained in Email Template.
However, in Email Status, all emails are showing a strange text.
Environment
SAP SuccessFactors Onboarding
Cause
Custom layout is set wrongly.
Resolution
Go to Email Services >> Email Settings and disable the "Use Custom Layout" until you set it right.
Keywords
Email Services, Email Settings, Custom layout , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem
Product
SAP SuccessFactors Onboarding all versions