SAP Knowledge Base Article - Public

3485535 - Email message of all emails becomes a strange text instead of the message set in Email Template

Symptom

Email message is maintained in Email Template.

However, in Email Status, all emails are showing a strange text.

Environment

SAP SuccessFactors Onboarding

Cause

Custom layout is set wrongly.

Resolution

Go to Email Services >> Email Settings and disable the "Use Custom Layout" until you set it right.

Keywords

Email Services, Email Settings, Custom layout  , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions