SAP Knowledge Base Article - Public

3485729 - Dump While Copying Service Ticket using Create Ticket Icon

Symptom

User trying to copy service ticket using create ticket icon

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Tickets Work Center 
  2. Choose Ticket ID 
  3. Select Create Ticket Icon

System throws dump while copying Ticket using create Ticket Icon

Cause

Files/Images uploaded using External link URIs

Resolution

It is Standard to upload files from either a Local Path or Web link. 

SAP recommend the user to re-upload the displayed images/files from local system.

  1. Go to Tickets Work Center 
  2. Choose Ticket ID 
  3. Go to Attachments Tab
  4. Upload Files/Images from Local system or Web Link.

Keywords

Service Tickets dump, 500 Server internal error while copying ticket, plus icon, create icon , KBA , LOD-CRM-SRP , Service Request Processing , AP-RC-DOC , Document Centric Application Service , Problem

Product

SAP Cloud for Customer core applications all versions