Symptom
User trying to copy service ticket using create ticket icon
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Tickets Work Center
- Choose Ticket ID
- Select Create Ticket Icon
System throws dump while copying Ticket using create Ticket Icon
Cause
Files/Images uploaded using External link URIs
Resolution
It is Standard to upload files from either a Local Path or Web link.
SAP recommend the user to re-upload the displayed images/files from local system.
- Go to Tickets Work Center
- Choose Ticket ID
- Go to Attachments Tab
- Upload Files/Images from Local system or Web Link.
Keywords
Service Tickets dump, 500 Server internal error while copying ticket, plus icon, create icon , KBA , LOD-CRM-SRP , Service Request Processing , AP-RC-DOC , Document Centric Application Service , Problem
Product
SAP Cloud for Customer core applications all versions