SAP Knowledge Base Article - Public

3485746 - Delete Inactive Surveys

Symptom

Delete button is greyed out for Inactive Surveys

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to Surveys
  2. Find a Survey with Status = 'Inactive'
  3. The Delete button is greyed out.

Cause

This is the current system behaviour.
The reason being that the Inactive Survey could have been used in transactions.
Only Surveys with Status 'In Preparation' can be deleted. 

Resolution

This is the current system behaviour. You can set the Status of the Survey as Obsolete.

Keywords

survey, delete, greyed, inactive , KBA , CEC-CRM-SUR , Surveys for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0