SAP Knowledge Base Article - Preview

3485755 - Users encounter ISSM-004: Foreign customization detected in user’s mailbox - set by instance "myxxxxx.crm.ondemand.com". error while configuring user from test to production tenant

Symptom

User tries to connect C4C to Outlook using server-side outlook integration and encounters the error below 

"ISSM-004: Foreign customization detected in user’s mailbox - set by instance "myxxxxx.crm.ondemand.com". 


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer core applications 2405

Keywords

C4C, Server-side Integration, Outlook, ISSM-004 , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

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