SAP Knowledge Base Article - Public

3485842 - Dropdown Arrows not Working for Skills in JPB Environment


When accessing a Job Profile, attempting to click on the dropdown arrows does not display the descriptions or the proficiency levels for the skills when JPB/Center of Capabilities is enabled.

Issue does not occur on systems migrated to Talent Intelligence Hub.


SAP SuccessFactors Job Profile Builder (JPB / JDM 2.0)

Reproducing the Issue

  • On JPB/CofC, access a job profile by any means:
    • Job Profile through Manage Job Profiles, Employee Profile > Actions > Job Profile, etc.
  • Navigate to the Skills Section
  • Click on the arrows next to the skills
  • No Descriptions or Proficiency Levels display under the skills


Known Issue.


The fix for this issue is planned to be deployed on 2H 2024 release (b2411).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.


As a workaround you can make changes to the proficiency levels of the skills directly under Manage Job Profile Content > affected Role > Role-Mapped Skills, which applies the changes to the Job Profile associated directly.


job profile, skills, manage job profiles, proficiency level, WSM-26952 , KBA , LOD-SF-TIH-JPB , Job Profile Builder , Problem


SAP SuccessFactors HCM Core 2405