SAP Knowledge Base Article - Public

3485943 - "Notes" in Installation Point not showing any content even though you have replicated the content in the payload


You are replicating Installation Points into C4C, and you are sending notes with it, and the notes are not showing in the "Notes" section inside of the Installation Point


SAP Cloud for Customer

Reproducing the Issue

  1. Replicate Installation Point
  2. Add text into "<TextCollection>" in the payload
  3. Text will not be shown in "Notes" section inside Installation Point


You are replicating the text with the wrong <TypeCode> in it.


Installation Point "Notes" section supports 2 different TypeCodes:

  • 10011 - Internal Comment (Notes)
  • 10024 - Customer Information

So, please make sure that the TypeCode is set as either "10011" (In case you want the text to show in "Notes") or "10024" (If you want it to show in "Customer Information")


TypeCode, Installation Point, Internal Comment, Notes, Internal note , KBA , LOD-LE-IBA-IPO , Installation Point , How To


SAP Cloud for Customer core applications 2405