Symptom
You are replicating Installation Points into C4C, and you are sending notes with it, and the notes are not showing in the "Notes" section inside of the Installation Point
Environment
SAP Cloud for Customer
Reproducing the Issue
- Replicate Installation Point
- Add text into "<TextCollection>" in the payload
- Text will not be shown in "Notes" section inside Installation Point
Cause
You are replicating the text with the wrong <TypeCode> in it.
Resolution
Installation Point "Notes" section supports 2 different TypeCodes:
- 10011 - Internal Comment (Notes)
- 10024 - Customer Information
So, please make sure that the TypeCode is set as either "10011" (In case you want the text to show in "Notes") or "10024" (If you want it to show in "Customer Information")
Keywords
TypeCode, Installation Point, Internal Comment, Notes, Internal note , KBA , LOD-LE-IBA-IPO , Installation Point , How To