Symptom
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
- Plan Type and Plan Category fields do not retain selected values on the creation screen of an installment plan.
- When attempting to create an installment plan from the Contract Account screen, the chosen values for "Plan Type" and "Plan Category" are cleared and left blank after selection.
- Configuration for these drop-down values is not found in the V2 tenant, causing confusion about their source system.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
Keywords
installment plan creation, contract account, plan type selection, plan category selection, SAP Service Cloud V2, configuration issue, creation screen, drop-down values, tenant configuration, technical integration, Communication System, Communication Configurations, SAP S/4HANA, Utilities Integration, Promise to Pay, Installment Plan Type Configuration in SAP S/4HANA , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem
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