SAP Knowledge Base Article - Public

3485978 - Application Error in NHDR - Onboarding

Symptom

  • While attempting to submit New Hire Data Review, the following application error appears:
  • An application error occurred. Please try again later, or notify support (with the error information of errorId=<ErrorID>, timestamp=<TimeStamp>, and the version information from the current screen) if the issue keeps occurring.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Click start NHDR.
  2. Fill in onboardee details.
  3. Click to submit.
  4. The application error will appear.

Cause

  • The error is caused due to onPostSave rules being not supported.
  • OnPostSave rules are only supported to base objects Job Information or Job Information Model, not for example, Employee Information Model.

Resolution

  • Verify if any onPostSave rules have other base objects than Job Information or Job Information Model.
  • For assistance to identify the rule, please open a case with Product Support under LOD-SF-OBX-NHA, providing the application error and/or giving permission to replicate.

Keywords

application error, nhdr, onPostSave, submission error, job information, Employee Information Model, rule, incorrect assignment  , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding