SAP Knowledge Base Article - Public

3485987 - Key User Extensibility Transports option is disabled in Customizing Tenant of Development System


Key User Extensibility Transport is inactive in your Customizing Tenant


SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Go to Extensibility Settings app
  2. Check the "Key User Extensibility Transports" button


There are two possible causes for this issue:

  1. You do not have a Test System available. As currently there is no target system available for transporting, is not possible to transport any Key User Extensibility Transport and therefore it's deactivated for now.

  2. You have a Cloud Starter Edition or Sales Demo Partner tenant. Extension items that are created in this S/4HANA system cannot be transported into other systems. Extension items that were created in this SAP S/4HANA system get lost as soon as system is decommissioned. 


  1. As soon as you receive your Quality System, the Key User Extensibility Transports will be available and you'll be able to export your collections. You might want to contact your SAP Contact to know more details about the Test System provisioning.

  2. You will not be able to transport your items in these type of tenants.




See Also

2283716 - Key User Application is not configured


key user extensibility, transport, export, import, software collection, customizing, development, test , KBA , BC-SRV-APS-EXT-SL , Manage and Import Software Collections , Problem


SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions