SAP Knowledge Base Article - Public

3486020 - Joule in SuccessFactors - "Processing Error" occurs in Create Cash Award Use Case

Symptom

"Processing Error" occurs in Create Cash Award Joule use cases:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HCM Suite
  • Joule

Reproducing the Issue

  1. User login to SuccessFactors and launch Joule
  2. User inputs " Create Cash Award" / 'Create Cash Award for XXX" to trigger create cash award Joule use cases
  3. Joule returns "Processing Error" in response.

Correct Result - award program picture displays correctly:

Error Result - "Processing Error" happens:

Resolution

This is due to when icon/picture for award program size is too large, Joule will return processing error. 

Workaround: Please reduce the icon / picture of award program size not larger than 250kb, will make sure the picture can be displayed correctly.

See Also

3484639 - Use Cases Inconsistent Behaviors of Joule in SuccessFactors - SAP for Me

Keywords

Joule, award, use case, create cash award, processing error, LOD-SF-PLT-DA, copilot, SF, SuccessFactors, error , KBA , LOD-SF-PLT-DA , Digital Assistant , How To

Product

SAP SuccessFactors HCM suite all versions

Attachments

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