Symptom
"Processing Error" occurs in Create Cash Award Joule use cases:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors HCM Suite
- Joule
Reproducing the Issue
- User login to SuccessFactors and launch Joule
- User inputs " Create Cash Award" / 'Create Cash Award for XXX" to trigger create cash award Joule use cases
- Joule returns "Processing Error" in response.
Correct Result - award program picture displays correctly:
Error Result - "Processing Error" happens:
Resolution
This is due to when icon/picture for award program size is too large, Joule will return processing error.
Workaround: Please reduce the icon / picture of award program size not larger than 250kb, will make sure the picture can be displayed correctly.
See Also
Keywords
Joule, award, use case, create cash award, processing error, LOD-SF-PLT-DA, copilot, SF, SuccessFactors, error , KBA , LOD-SF-PLT-DA , Joule in SuccessFactors , How To
Product
Attachments
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