SAP Knowledge Base Article - Public

3486021 - Kendo Editor does not have font size 11 available in the dropdown

Symptom

You are editing Ticket Email Templates using Kendo Editor (as an example), and you notice that the font size 11 is not available in the dropdown.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open Service Work Center
  2. Click on "Templates"
  3. Open any "Text-Based" template
  4. You notice that size 11 is not available in the Editor dropdown

Cause

Templates use the Kendo Editor, which is a Third Party editor, and does not have the size 11 font in the dropdown.

Resolution

You can manually write the size "11" in the font size field.

Keywords

Font size, 11, template, text-based , KBA , LOD-CRM-SC-TMP , Template , Known Error

Product

SAP Cloud for Customer core applications 2405