SAP Knowledge Base Article - Public

3486059 - Check Tool Error "ReportCenterConfigurationCheck" in SuccessFactor(SF)

Symptom

  • In SF Check Tool,  do 'ReportCenterConfigurationCheck', then notice 'Stories in People Analytics is properly configured Failed, Unable to connect to SAP Analytics Cloud tenant, and it impacts Stories in People Analytics. Please try again later. If the issue persists, please contact Product Support for assistance.'
  • At the same time, Story report can create and run normally.

Environment

  • SAP SuccessFactors HCM Core 2405
  • SAP Analytics Cloud embedded edition

Reproducing the Issue

  1. Login to the SF instance
  2. Navigate to Check Tool
  3. Select application 'Reporting', do 'ReportCenterConfigurationCheck', then will notice 'Stories in People Analytics is properly configured Failed, Unable to connect to SAP Analytics Cloud tenant, and it impacts Stories in People Analytics. Please try again later. If the issue persists, please contact Product Support for assistance.'

 

Cause

This issue is currently under investigation by SF engineering team.

Resolution

This issue is currently under investigation by SF engineering team.

See Also

Keywords

sf, success factor, checktool, people analysis , KBA , LOD-SF-ANA-SAC , Stories in People Analytics , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , Problem

Product

SAP SuccessFactors HCM Core 2405