SAP Knowledge Base Article - Preview

3486080 - Error code 500028: 'Failed to retrieve data' encountered while running a CDC operation.


You are running a CDC operation like user identity report, search query, etc and get error: Failed to retrieve data.

Detailed error - 500028 : The request was canceled due to the configured HttpClient.Timeout of 20 seconds elapsing. The operation was canceled.



  • SAP Customer Data Cloud
  • Reporting tools
  • Database query


SAP Customer Data Cloud all versions


Failed retrieving, Reports, Search, Failed, Timeout, Retrieve data, User Identities Report , KBA , CEC-PRO-CON , Admin Console (Settings, Administration, Queries / Reports) , Problem

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