SAP Knowledge Base Article - Public

3486337 - How to Prevent Identical External Reference IDs in Sales Orders

Symptom

You are trying to avoid multiple Sales Orders can be created with same External Reference.

Environment

SAP Business ByDesign 2405

Reproducing the Issue

  1. Go to sales order work center.
  2. View: Sales orders.
  3. Search for ABC (ABC represents the External Reference IDs).
  4. We can see multiple sales order created with same external reference.

Resolution

This is system standard behavior. It is not possible to control or prevent identical External Reference IDs in Sales order.

Except in an Intercompany scenario, the Sales Order is created from a Purchase Order within the same system. In such case, the External Reference Number in the Sales Order will be the ID of the Purchase Order. Also when a Sales Order is created from a Purchase Order from an External System (via the B2B web service Sales Order Inbound (SAP ESD)), the External Reference Number in the Sales Order will be the ID passed in payload.

As an alternative, if you would like to suggest or propose any enhancement to the system, please reach out via the SAP Business ByDesign Customer Influence Platform.

Keywords

Sales Order; External Reference; Identical; Same; Multiple; Restrict; Prevent; Avoid , KBA , AP-SLO-SO , Sales Order , Problem

Product

SAP Business ByDesign 2405