3486460 - Manage My Team Quick Action not working in MS Teams integrations

"Manage My Team" Quick Action not working in MS Teams integrations. Error "Unable to Load Data" or "Unable to reach app" pops-up.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors HCM

• Go to the MS teams App for SF
• Type Manage My Team in the chat you will then get the "My Team" button suggested by the app.
• Click it.
• Two things can happen, behavior is random:
  1) The error "Unable to load data" or "Unable to reach app" shows up after a few seconds of loading
  2) The direct reports will show up, but once you click any of them, you will get "Unable to load data" or "Unable to reach app" after a few seconds of loading

"Manage My Team" card has the dependency that EC Snack should be enabled and configured properly. EC Snack according to the engineering team is also called Employee Central Quick Actions.

Employee Central Quick Actions (EC Snack) should be configured first. Please check this guide: https://help.sap.com/docs/SAP_SUCCESSFACTORS_EMPLOYEE_CENTRAL/b14dd15ca58f43e0856184a740a4b212/3223bf1156204810b894cb185d9b3885.html

An enhancement was deployed on July 2024 by the engineering team to ensure that if Employee Central Quick Actions is not configured, the "Manage My team" action will not be available in the MS Teams app. 

https://help.sap.com/docs/SAP_SUCCESSFACTORS_EMPLOYEE_CENTRAL/b14dd15ca58f43e0856184a740a4b212/3223bf1156204810b894cb185d9b3885.html

MS teams, Worktech, Manage My team, Quick action, Teams, integration, SuccessFactors, Microsoft, Teams , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Problem