SAP Knowledge Base Article - Public

3486853 - The mobile preview in Manage Banner Image has the logo cropped


In Manage Home Page > Manage Banner Image -> Mobile portrait the preview is not displaying the banner correctly, the logo is cropped


SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Upload the background image in Manage Home Page -> Manage Banner Image -> Mobile Portrait
  2. Upload the logo for mobile in Enable Mobile Features, make sure to save the changes
  3. Go back to Manage Home Page -> Manage Banner Image
  4. Notice that for Mobile Portrait the preview is not correct, the logo is cropped


The logo container in the Manage Mobile Banner preview for mobile has a fixed width and height, meaning the logos which do not follow a certain aspect ratio can be cropped.


  • We are aware of this behavior and working on a code fix, no time frame at this time. Please follow this KBA for further updates.
  • Please note this is only seen in the preview under Manage Home Page > Manage Banner Image -> Mobile portrait. On the device itself for the end user it is displayed correctly


KBA , LOD-SF-PLT-LHOM , Latest Home Page , LOD-SF-PLT-MOB , Mobile Issues , LOD-SF-PLT-LGO , Company Logo , Problem


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