SAP Knowledge Base Article - Public

3486853 - The mobile preview in Manage Banner Image has the logo cropped

Symptom

In Manage Home Page > Manage Banner Image -> Mobile portrait the preview is not displaying the banner correctly, the logo is cropped

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Upload the background image in Manage Home Page -> Manage Banner Image -> Mobile Portrait
  2. Upload the logo for mobile in Enable Mobile Features, make sure to save the changes
  3. Go back to Manage Home Page -> Manage Banner Image
  4. Notice that for Mobile Portrait the preview is not correct, the logo is cropped

Cause

The logo container in the Manage Mobile Banner preview for mobile has a fixed width and height, meaning the logos which do not follow a certain aspect ratio can be cropped.

Resolution

  • We are aware of this behavior and working on a code fix, no time frame at this time. Please follow this KBA for further updates.
  • Please note this is only seen in the preview under Manage Home Page > Manage Banner Image -> Mobile portrait. On the device itself for the end user it is displayed correctly

Keywords

KBA , LOD-SF-PLT-LHOM , Latest Home Page , LOD-SF-PLT-MOB , Mobile Issues , LOD-SF-PLT-LGO , Company Logo , Problem

Product

SAP SuccessFactors HCM suite all versions