SAP Knowledge Base Article - Preview

3486924 - Customer-Specific Maintenance Phase for SAP BusinessObjects Business Intelligence

Symptom

  • What is the Customer-Specific Support Maintenance Phase?
  • Customer-Specific Maintenance Phase in a Nutshell  
  • How long does Customer-Specific Support Maintenance Phase last?
  • What is included in the scope of the Customer-Specific Support Maintenance Phase?
  • How are Support Cases handled within the Customer-Specific Support Maintenance Phase?
  • What are the restrictions to the scope of the Customer-Specific Support Maintenance Phase?
  • When does Customer-Specific Support start, per version of SAP BusinessObjects Business Intelligence Platform?
  • Does Customer-Specific Support require an additional payment on top of the normal Maintenance cost?
  • Are the support services, such as Continuous Quality Checks (CQCs), still available when the product moves to Customer-Specific Maintenance?
  • Where can I find Support Packages when a release goes into Customer-Specific Maintenance? 


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.3
  • SAP BusinessObjects Business Intelligence Platform 2025 

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

CSM, Customer Specific Maintenance , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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