3486962 - Create Remittance Advice option has been greyed out for the Payment 'ABC'

You want to create the Remittance Advice for the Payment 'ABC' which was executed but you see that the option Remittance Advice was greyed out.

'ABC' refers to Payment ID.

SAP Business ByDesign 

1. Go to the Payment Management work center.
2. Go to the Payment Monitor sub view.
3. Search for the Payment ABC.
4. Select the Payment and above you will see the option Create Remittance Advice was greyed out.
5. Also the Set to in transfer status is greyed out as well.
6. If you check the same Payment under Payment Proposal list, Its been already in completed status.

There are two issues here.

1. You are expecting to do the Create Remittance Advice for the payment which is in preparation status. Because the option to Create a Remittance Advice will be available only when the payment is in Ready for Transfer (or) In Transfer status. 

Please Note: The option to Create Remittance Advice will not be available for Manually created Payment with Payment Method Other Outgoing Payments. The 'create remittance advice' action on the payment monitor, will create outgoing advices (advices that you intend to send to your debtors).

So this action is only enabled for outgoing payment types and for the following incoming payment types:

1. Incoming credit card payment
2. Incoming direct debit

No other incoming payment types can have advices created from the payment monitor, as these advices are sent externally to the parties that owe us (the creator of the advice) money. However, if you navigate to the 'remittance advice' Work center view itself, there you can create remittance advices for any incoming payments that you are expecting to receive.

Advices created here are for your own (the party who is owed money) records. These are not sent externally to debtors. So to summarize, remittance advices can be created for incoming payments but not all of them can be created by the action on the payment monitor. For some, you must go to the remittance advice Work Center view and create them there.

2. When you check the Payment 'ABC' under the Payment monitor it is under the In preparation status again if you check the same Payment under Payment Proposal list, Its been already in completed status.

This is due to status inconsistency. 

Here the Payment initially have the status inconsistency which was not updated correctly.

You have to provide the permission in the incident to Support team to fix this status inconsistency from backend by performing the Release action of the relevant Payment order which was initially not released from your end.

Once this action have been performed from the Backend, then in the UI you can set the Payment 'ABC' in the In Transfer status and can able to create the Remittance Advice for this Payment 'ABC'.

Remittance Advice, Payment Monitor, Payment Proposal List, Set to in Transfer, Completed, Payment, Payment order, Action, Release. , KBA , SRD-FIN-MOP , Payment Management , Problem