3487089 - The Error Message "No Supported Role for Business Partner 123456" Is Raised When Replicating Business Partner Relationship to C4C

You are replicating Business Partner Relationships to C4C, and it is failing with the error message "No supported role for business partner 123456" in the Web Service Message Monitoring tool. Please note that 123456 indicates the Business Partner ID.

SAP Cloud for Customer

1. Go to the Administrator work center.
2. Go to the General Setting work center view.
3. Open the Web Service Message Monitoring under System Administration.
4. Select query Erroneous.
5. Search for messages of service interface BusinessPartnerRelationshipReplicationIn.

Error: No supported role for business partner 123456

The incoming payload of service interface BusinessPartnerRelationshipReplicationIn seems like:

    <BusinessPartnerRelationship employeeResponsibleListCompleteTransmissionIndicator="false">
      <BusinessPartnerInternalID>123456</BusinessPartnerInternalID>
      <RelationshipBusinessPartnerInternalID>987654</RelationshipBusinessPartnerInternalID>
      <SenderSequenceNumberValue>20240101010101</SenderSequenceNumberValue>
      <RoleCode>Z0000</RoleCode>

This means that the Business Partner ID 123456 (BusinessPartnerInternalID) has a relationship with Business Partner ID 987654 (RelationshipBusinessPartnerInternalID).

The error arises because Business Partner ID 123456 has not been created or is not available in C4C, yet you are attempting to create a relationship between the non-existing Business Partner ID 123456 and Business Partner ID 987654 via the BusinessPartnerRelationshipReplicationIn service interface.

To resolve the issue, you need to ensure that:

1. The business partner ID 123456 needs to be replicated successfully via BusinessPartnerReplicationIn.
2. There is an existing ID Mapping for business partner ID 123456.
3. The business partner ID 123456 is available in C4C.

Following this, you can replicate the Business Partner Relationship with ID 987654 or restart the web service message that previously encountered an error.

KBA 2583041 - Error “The Referenced Business Partner Is Not Known to the System” When Replicating Business Partner to C4C 

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