SAP Knowledge Base Article - Public

3487591 - Known Issues in SAP CPQ

Symptom

This Knowledge Base Article contains a list with current issues on CPQ application, considering reported defects that are open, under analysis and confirmed bugs, as well as defined actions needed to be taken.

Environment

SAP CPQ

Resolution

Open Issues

CPQ-2602

NumberIssueSymptomKBA 

1

SAP CPQ Report Module Not Displaying Headers on Subsequent Pages
  • An issue was reported with the SAP CPQ report module where headers do not display on subsequent pages other than the first, despite the "Repeat headers on new page" function being active.
3585177

2

Attribute value code not returned in custom dictionary
  • When a custom dictionary is used, the attribute value code for user custom fields returns empty.
3647044

3

Content documents not being updated in already created quotes
  • Document of Manage content documents are not being updated properly for already created quotes.
    When there is a quote that was created and document is generated and there is a content document attached, if this content document is changed in setup and later a new document is generated in that quote, the version used for the content document is not the current one.
3660597

4

Quote on second level of approval is getting assigned to all the approvers from list
  • When submitting a rule to second level of approval, even though it is set to user be able to choose only one approver from the list, all approver list get assigned to approve the quote. 
3663507

5

Intermittent Error When Calling CPQ 2.0 Quote API from Middleware
  • An intermittent system error occurs when the CPQ 2.0 Quote API is called from middleware. Error: "Sorry for the inconvenience, but there seems to be an error in the system.". The issue appears only after clearing cookies, while reusing the same cookie in Postman works without error. 
3667457

6

Missing cart id and cart composite number in event logs for standard quote actions in SAP CPQ
  • When executing the standard actions "Integration Change Quote Status" (ID: 1922) and "Creating Order Failed" (ID: 1924) in SAP CPQ, the event logs do not record the Cart ID or Cart composite number, leaving both columns empty.
3664813

7

Getting error when clicking on Change Process after enabling BRIM integration in CPQ
  • After enabling BRIM integration, getting error when clicking on Change Process option under Quotes in Setup. Error: "The provided BRIM Integration parameters are incorrect. Please check the Provider -> SAP -> Billing Revenue Innovation Management page, or contact the SAP CPQ Support team."
3672849

8

Product catalog search incorrectly displays products under disabled categories in SAP CPQ
  • When a product belongs to multiple categories, and one category with “disabled” permission is ranked highest, the product incorrectly appears under that restricted category, causing permission enforcement issues.
3672896

9

Related fields ranking not taken into consideration on Customizing Page
  • Ranking of related fields in document generation templates under quotes is not being reflected correctly on customizing page.
3686622

10

Missing configuration id in system (list) of configurable products
  • When performing a GET /api/v1/quotes/{quote id}/items it can be seen that, if product is of display type system (list) of configurable products, Configuration ID is missing in the response.
3691735

11

Product external ID not populated via script.
  • Quote item custom field for product external ID not populated via script.
3692699

12

Quotes are not visible to approvers in 'Waiting Approval'
  • Quotes that have been submitted to approver are not showing up to approve since migration to 2.0.
3691067

13

Error 400 when using REST API to update product data
  • Using the REST API to update product data but encountering a 400 error.
3675721

14

CPQ-VC: Required Dynamic Attribute keeps marked as if not chosen after selection of value
 

  • After selecting the attribute value for a Dynamic Attribute, making it Complete and consistent, it keeps marked red and Warning message "Entry Required" is displayed.

     
3693932

15

Product creation through ProductsIntegration API missing product message condition and message fields

  • When creating a product through ProductsIntegration API, Product Message Condition and Message are missing from the UI. 

     
3701560

 

CPQ-2603

NumberIssueSymptomKBA 

1

DocuSign Integration for Quote1.0 doesn't support Carbon copy (Cc)
  • Additional Recipients (Cc) option is visible in DocuSign for Quote 1.0.
  • Carbon copy (CC) recipients of Docusign document are having link to sign document.
3715818

 

CPQ-2605

NumberIssueSymptomKBA 

1

SOAP API - Attribute value translation not functioning correctly
  • When using the Simple Product Administration SOAP API to update attribute value translations, multiple attribute values sharing the same value in US English are translated regardless of the unique attribute value code provided in the request body. Translation updates occur for multiple products, including values that were not intended to be translated. 
3651642

2

Issue with recalling quotes without comments from the request approval page in SAP CPQ
  • When retracting approval process for quotes from the Quote List page, it works without adding a comment.
3671163

3

In multi-level approval setup, when managing parent submits quote for approval, quote doesn't move to next level
  • In multi-level approval setup, when a delegation (managing parent) user attempts to submit an approval request to the next approver on behalf of the original approver, the system throws an error and blocks the workflow.
3717803

4

Unable to save category translation without description
  • When creating translation for category, if description is not provided, it gives error 'One or more fields in the API request contains invalid data. See the log for more information.'
3719567

5

Saved filter not defaulting in Quote List Page
  • Previously saved filter in Quote List Page are not being defaulted sometimes after going back to Quote List Page from any other page.
3720145

6

Deal view distributed sections are not getting updated correctly
  • In Deal view, when trying to update the name of one section that has another section distributed to it, the value of the section is not updated in database.
    In the UI everything works as expected, but when we run a script to loop trough the values, the name in the results is not correct.
3720389

7

Custom table has incorrect date format for modified date

  • CpqTableEntryDateModified is reversed when local date is set to be 12.02.

3719324

8

Reassign action clears Opportunity Id and Sales Order Id
  • Opportunity ID and Sales Order Id cleared after reassign action is performed.
3726186

9

Incorrect container layout when configuration is read-only
  • Container columns are dislocated in the configurator when the product is read-only
    Even when actions are not available for the container, when it's read-only, the column "actions" is displayed.
3727771

10

'Incoterms location' field is not visible under Quote Standard Fields tab under Setup in CPQ
  • The 'incoterms location' field is visible on quotes but cannot be found in the Quote Standard Fields page under Setup to restrict access permissions.
3724111

 

CPQ-2608

NumberIssueSymptomKBA 

1

Inherit quantity not working on quote2.0
  • Quantity on root item is preserved, quantity on child item is reset to 1.

3731423

2

Autocomplete attribute preselection filter not working for quote item custom field
  • An Autocomplete from Custom Table attribute used as a Quote Item Custom Field fails to evaluate the Preselection Filter per line item. Instead, it caches the values of the first line item and displays them for all subsequent items in the quote, regardless of their unique Product.SystemId.

3731964

3

Color issue for Margin Health Indicators in Setup

  • Margin health indicators colors are not in the order of colors in design and appearance tab. The expected sequence is lowest margin = red on the left, medium = orange in the middle, highest = green on the right, but this alignment is not observed in margin health boundaries in setup.

  • In the Quote Configuration, the colors display correctly (red on the left, orange in the middle, green on the right).

  • This issue is present on both quote engines.

3734662

4

Mismatch between CTX(Dictionary.Current.Name) and User.SelectedDictionary.Name when using custom default dictionary in SAP CPQ
  • User.SelectedDictionary.Name returns the root dictionary name instead of the configured custom default dictionary when the user's Default Dictionary is set to Default Dictionary.

3732075

5

Race condition issue when loading download document and send email page
  • CPQ loads for a long time and does not bring up the document/email form after generate documents.
  • Users must exit the quote and re-enter to find the generated file under the documents tab.
  • Error in browser console.

3756360

 


No ETA

NumberIssueSymptomKBA 
1

Document Generation Section Hierarchy getting reordered
  • When adding a new section at the bottom of a document it gets repositioned to the middle of it.
3539142

2

Issue with Document Generation in SAP CPQ for Multiple Containers in Excel Documents
  • When generating a Microsoft Excel Single-Section Output Template for a Configurable Product with multiple Containers, the Document Generation Processor fails to process the second Container tag within the final C2 tag iteration, resulting in the literal tags being printed instead of the expected data. 
3560828

3

Additional Info Data do not translate to User's Preferred Language 
  • When an User go to Additional Info tab on a quote, depending on the language set in User Page or User Setup, it can be seen that values are not being translated accordingly.
3606549

4

Filter labels are not updating as per dictionary key value
  • For a qicf, when a key-value is added to dictionary in setup and the dictionary is set as default in user profile page then the new value shows up at column level. But, in filter label old value still shows up.
3612477

5

When Quote Layout Header Label contains apostrophe, quote freezes
  • In case a Quote Layout Header Label contains an Apostrophe in it, when user attempt to edit a quote, user will not be able to scroll on page.
3614433

6

"OnItemRemoved" event doesn't trigger for child items
 
  • When triggering "OnItemAdded" a log event is created for each item added. But when triggering "OnItemRemoved" the only log event triggered is for the root item. It is expected that a log event is created for each line item deleted when triggering "OnItemRemoved".
3644947

7

Product Alias not visible in catalog when sales area concept is active
  • Product Alias it is not visible in Catalog after activating Sales Area Concept. 
3701596


Provided releases dates are tentative. They can be changed, and if they do, relevant information will be provided on all referred documentation.

See Also

Keywords

Bug, Release, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions