SAP Knowledge Base Article - Public

3487629 - Not possible to cancel a Promotion replicated from External System

Symptom

You cannot cancel the Promotion that was replicated externally. 

Environment

SAP Cloud for Customer 

Reproducing the Issue

  1. Go to Sales Campaign Workcenter.
  2. Open Promotions view.
  3. Open Promotion ABC (which is the one that should be cancelled). 
  4. The Cancel button is grayed out. 

Cause

It is not allowed to cancel promotions replicated from external systems. 

Resolution

This is the current system behavior of SAP Cloud for Customer. 

Keywords

Promotions , Cancel , Grayed out , Actions , Disabled  , KBA , LOD-CRM-PRM , Promotions , Problem

Product

SAP Cloud for Customer core applications 2405