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3487643 - Chat notification sent to MicroSoft Teams Channel fails with error 503 SERVICE_UNAVAILABLE - SAP Cloud ALM

Symptom

  • Integration with Microsoft Teams Chat Channels has been established following the steps in the User Guide: Configure Integration with Microsoft Teams Chat Channels, or the KB  0003451398 How to configure Teams Chat notification for use in Health Monitoring - Cloud ALM.

  • "Send Chat Notification" via the Subscription to the Teams channel failed with an error message: "[Error Occurred] Configuration error occurred: Service Unavailable".

  • In the Console log of the External API Management, 

*** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Cloud ALM

Product

SAP Cloud ALM 1.0

Keywords

Webhook, 503 Service Unavailable, MS teams, CALM, SAP Cloud ALM, Chat Notification, Teams , KBA , SV-CLM-API , SAP Cloud ALM External API , Problem

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