SAP Knowledge Base Article - Public

3487949 - Additional Onboarding Tasks is not visible for Onboardees


  • On the Onboarding Dashboard under New Hire Task there is a custom task which assigned to the candidate 
  • the custom task is Optional
  • when we log in as the candidate, this optional custom task is not visible

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Onboarding Dashboard > select impacted candidate profile > under New Hire Task see the optional custom task assigned to the candidate 
  2. Log in as the candidate > select Onboarding > see that this optional custom task is not visible


This is expected system behavior.  The Onboarding Tasks which are Optional are not visible to external users. Only Mandatory Tasks are visible for external candidates.

  • Option 1: mark the task as Mandatory > task will be visible for the candidate
  • Option 2: wait for candidate to become active internal user > task will be visible on the Home page


optional, custom task , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , How To


SAP SuccessFactors Onboarding all versions