SAP Knowledge Base Article - Public

3487959 - Issue with "Determine Eligibility for the “Other” Benefit Type" Rule Scenario - 1H 2024


  • You are using the new rule scenario "Determine Eligibility for the “Other” Benefit Type"
  • When using the Lookup() function for the Eligibility Rule of Benefit Type Other, the value returned is null
  • Due to this, the condition is not resolved and not satisfied


SAP SuccessFactors Employee Central - Global Benefits

Reproducing the Issue

  1. Configure Benefit Type = Other
  2. Use the new scenario Determine Eligibility for the “Other” Benefit Type
  3. Use Lookup() function for the conditions
  4. Assign the Eligibility Rule
  5. Go to an eligible employee's Benefits Overview page
  6. See that the Benefit is not displayed


Engineering is currently investigating the issue. For now, if an existing Eligibility Rule using Basic scenario exists for the Benefit, use this in the interim.


benefit, other, eligibility rule, lookup, scenario , KBA , LOD-SF-EC-GBF , Global Benefits , Bug Filed


SAP SuccessFactors Employee Central 2405