SAP Knowledge Base Article - Public

3487967 - Error while publishing payload to endpoint. Status code : 531 - Onboarding

Symptom

  • Customer implemented IAS and doing Real time sync for new hires, after user creation in ONB. New hires are not showing in IPS. 
  • Error while publishing payload to endpoint. Business Key : eb408046-55d7-422d-b2e2-3213e61a4257 Status code : 531

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

In Execution Manage Dashboard

  1. Go to SuccessFactors Instance
  2. In the Admin Center, search Execution Manager 
  3. Select Pre-delivered integrations
  4. Check the date range for Real-time Sync
  5. Check if the Process State is 'Completed with errors'. 
  6. Check Error, getting error 531. (Sample error below). 

Error while publishing payload to endpoint. Business Key : eb408046-55d7-422d-b2e2-3213e61a4257 Status code : 531

Cause

There is an invalid character in the email ID (capital letter, hyphen '-' or dash '_', or any other special character like '?')

Resolution

Maintain email IDs that only consist of lower-case letters ('a' to 'z') or digits ('0' to '9')

Keywords

Real time sync, Status code : 531, special characters , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem

Product

SAP SuccessFactors Onboarding all versions