SAP Knowledge Base Article - Public

3487967 - Error while publishing payload to endpoint. Status code : 531 - Onboarding

Symptom

  • Customer implemented IAS and doing Real time sync for new hires, after user creation in ONB. New hires are not showing in IPS. 
  • Error while publishing payload to endpoint. Business Key : eb408046-55d7-422d-b2e2-3213e61a4257 Status code : 531

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

In Execution Manage Dashboard

  1. Go to SuccessFactors Instance
  2. In the Admin Center, search Execution Manager 
  3. Select Pre-delivered integrations
  4. Check the date range for Real-time Sync
  5. Check if the Process State is 'Completed with errors'. 
  6. Check Error, getting error 531. (Sample error below). 

Error while publishing payload to endpoint. Business Key : eb408046-55d7-422d-b2e2-3213e61a4257 Status code : 531

Cause

There is an invalid character in the email ID (capital letter, hyphen '-' or dash '_', or any other special character like '?')

Resolution

Maintain email IDs that only consist of lower-case letters ('a' to 'z') or digits ('0' to '9')

Keywords

Real time sync, Status code : 531, special characters, IAS, ONB , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem

Product

SAP SuccessFactors Onboarding all versions