3488027 - Health Check Process

This article outlines what is a health check case and the necessary actions that is required to process health check cases.

What is Health check: 

• C4C Sales and Service cloud is a SaaS solution & as per current design of C4C, one of the prominent factors for critical issue is Infrastructure auto scalability.
• SAP Cloud Operation team has various monitoring tools which monitors health of all Customer systems and flag the different parameters which can impact their health. 
• If the threshold is breached there would be a huge impact on the infrastructure which affects the respective customer tenant causing the issue and also other Customers on same system.
• An alert is raised where immediate action is required from Customer/Partner to mitigate the issue.
• As part of this process SAP Product Support team will create an incident and reach out to the Customer's point of contact(Admin/IT contact) via e-mail with issue details and actions/steps to resolve the issue.
  Sample email subject:" SAP Alert : ****Issue description*** - INC*******(Incident id)"

• SAP Cloud for Customer
• SAP Business ByDesign
  
  

SAP Alert, Health check, degradation, health check case.  , KBA , LOD-CRM-SPC , Internal Notification , Problem