SAP Knowledge Base Article - Public

3488054 - Sales Order Involve Parties Shows UUID Instead of Customer Name

Symptom

Sales Order sent from ERP/S4hana to C4C containing Involve parties (eg - Ship to, payer ,bill to etc) shows UUID of the customer instead of name.

Environment

SAP Cloud for customer 
Sap ERP
S4HANA

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Orders.
  3. Go to Overview.
  4. See the involve parties have UUID instead of Name.

Cause

The address of the Involve parties(Ship To party) would have been manually changed a result of which it appears as blank. Hence, the system shows the UUID instead of the name .

Resolution

Please check the orders in ERP/S4hana and correct it accordingly.

Keywords

sales order ,UUID , Ship to , Bill to , Payer , involve parties , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer core applications all versions