SAP Knowledge Base Article - Public

3488133 - Contact Recruiter functionality in My Offers tab on the Career Site

Symptom

“Contact Recruiter” feature is visible and available in the Offers tab in the External Career site, even though the setting is disabled in "Manage Recruiting Settings".

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Admin Center > Manage RCM Settings and ensure the checkbox for "Allow candidates to email job requisition operator" is not ticked
  2. Apply to any Job Reqs as an external candidate
  3. As the Recruiter, move the candidate to Offer status and create an Online Offer (just a normal one, not the one with eSignature)
  4. As the candidate, go to my Offers tab in the external career site and you'll see the option to contact the Recruiter
  5. Click on Contact Recruiter
  6. Fill out the details and send
  7. The email will be sent

Resolution

The issue has been identified as a defect and our Engineering Team is already investigating. 
If you would like to have further updates on the progress, Please follow up this KBA by clicking on the star icon in the upper right corner.

See Also

The Applicant Experience for Online Offers

Keywords

Offer, Email, Contact, Operator, Recruiter, Disabled, Career, Site, RCM-129236 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Known Error

Product

SAP SuccessFactors Recruiting 2405