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SAP Knowledge Base Article - PreviewSymptom
- Incoming emails are not automatically creating cases in SAP Service Cloud V2.
- The Case conversion monitor captures the exception: "An internal server error occurred while running the Connector Service...."
- This issue persists even after reprocessing the entry.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
email to case conversion, incoming emails, automatic case creation, connector service error, internal server error, case auto creation monitoring, custom code extensions, case type determination, party determination, SAP Service Cloud V2, SAP Sales Cloud V2, channel configuration, email channel, case conversion monitor. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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