SAP Knowledge Base Article - Public

3488170 - Trying To Install The Excel Add-in The Installation Does Not Create The Add-in In The Folder

Symptom

When trying to install the Excel add-in, the installation does not create the add-in in the AppData\Roaming\Microsoft\AddIns folder

Environment

  • SAP Cloud for Customer 
  • SAP Business ByDesign

Reproducing the Issue

Customer follows the below steps to resolve, but doesn't find the add-in to be selected:

1) Open the Excel.
2) Go to File.
3) Open Options.
4) Go to Add-ins section.
5) In Manage section, please select COM Add-ins.
6) Click Go.
7) Check the entry SAP Add-in for Microsoft Excel.
8) Press Ok.

Cause

Customer is using ARM based windows and this is supported for Excel add-in installation scenarios. 

Resolution

Change your settings before proceeding with installation or access our Influence Portal and suggest an improvement in this scenario if you believe it could best serve your business purposes: https://influence.sap.com/sap/ino/#/campaign/1868

See Also

Primary requirements: 

  • Windows 7 up to Windows 11 are supported (32 or 64 bits supported).
  • Microsoft Excel 2007 up to 2016 versions are supported (32 or 64 bits supported).
  • .NET Framework 4 or newer
  • Microsoft Visual Studio 2010 Tools for Office Runtime
  • Note:We are working to support Microsoft Office 365 cloud version. On premise version is supported.
  • MacOS environment is currently not supported.

KBA 2692651 - SAP Excel Add-in for Cloud for Customer and Business ByDesign FAQs

Keywords

Install; Excel; add-in; create; AppData; Roaming; Microsoft; AddIns; folder; ARM. , KBA , SRD-CC-OIN-XL , Excel Integration , How To

Product

SAP Business ByDesign 2405