SAP Knowledge Base Article - Public

3488196 - onView Rule behavior when clicking on Update button into Workflow Details page - Employee Central


When a onView Rule has an IF condition to comparing previous value or current value, comparison is taking database value (the one which is in profile) instead of latest value (the selected one during transaction) after clicking on Update button into Workflow Details page.

It happens the same way in Personal Information and in Compensation Information, but it behaves differently in Job Information, which takes the value selected before workflow submission.


  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM

Reproducing the Issue

You need to create an onView Rule and insert it in Manage Business Configuration > desired HRIS Element and make sure you have a Workflow configured for same transaction. Then:

  1. Go to any user
  2. Change affected field from rule configuration
  3. Save
  4. Workflow is triggered (you can already generate a Rule Trace which shows onView rule performing)
  5. Proxy as Approver
  6. Go to Workflow Details Page
  7. Click on Update button
  8. onView rule is executed, but database value (the one appearing in profile before workflow) is considered instead of new selection
  9. Generate a new Rule Trace to check results


Engineering team is investigating it. It may be either an expected behavior for Personal Information and Compensation Information, or an expected behavior for Job Information.


Engineering Team is investigating the issue and this KBA will be updated with further details once available.

See Also

INC8716640, KI2405, release, personal information, job information, compensation information, onview rule, business rule, workflow details, update button, database value, current value, latest value, employee central, employee profile, successfactors, SF, EC, EP


KBA , LOD-SF-EC-PER-PRS , Personal Info - Config, Rules, RBP, UI , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , LOD-SF-EC-JOB-RUL , Job Info Business Rules , LOD-SF-EC-JOB , Job Information , LOD-SF-EC-CMP-RUL , Business Rules , Bug Filed


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions