SAP Knowledge Base Article - Public

3489591 - Zero values are displayed when using Hierarchy instead of Flat presentation in SAP Analytics Cloud (SAC)


  • Getting Zero values when using hierarchy while with flat presentation the data is loaded correctly.
  • Issue occurs on Table and Chart widgets.


  • SAP Analytics Cloud Enterprise (2024.8.16)
  • Import connection

Reproducing the Issue

  1. Login to SAC.
  2. Open Story.
  3. Create a Chart or Table using a Hierarchy dimension.
  4. Change Hierarchy to Flat presentation.
  5. Notice that the data is shown correctly.
  6. Change the Hierarchy to the custom Hierarchy (created from model level).
  7. Notice that only zero values are displayed on all levels.


Issue is under investigation by Development team.


Issue is under investigation by Development team.

See Also

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SAP Analytics Cloud, SAC, widget, zero, values, hierarchy, flat presentation, issue, table, dimension , KBA , LOD-ANA-UNS-DSG , Unified Story Designer Issues , Problem


SAP Analytics Cloud 1.0