3489629 - Purchase Order Approval Task is not Sent to Substitute

The original approver has set his/her substitute under User and Access management view in Application and User management work center but the substitute is not receiving the purchase order approval task in his inbox even though he/she has all the necessary access rights.

SAP Business By Design

1. Go to Application and User Management work center
2. Select view Business Task Management view
3. Open the respective purchase order task
4. The responsible person only shows original approver name, not substitute.

The substitute was not assigned under Task substitution for the actual responsible person.

To set any user as substitute to get the task , the user need to do it in this path: Application and User Management -> Task Distribution-> Task Substitutions.

Additionally, if you want to manually assign the task to any user with proper access rights , then you have to follow these steps:

Application and User Management - Business Task Management-> search for the respective task-> then select the task-> select "Assign Item" option-> then enter the user id -> click OK.

substitute not getting approval task, task substitution , KBA , AP-POP-PO , Purchase Order , Problem