SAP Knowledge Base Article - Public

3489638 - How to Clear Purchase Order Notification Task from Inbox

Symptom

The user has already approved the purchase order but still a new notification task with subject "Approved Purchase Order Changed" is created by system and sent to the user's inbox.

Environment

SAP Business By Design

Reproducing the Issue

  1. Go to Home work center
  2. Select view Inbox
  3. A new notification task about an already approved purchase order is showing here.

Cause

A standard notification task is raised by the system if a purchase order is changed after getting approved once.

Resolution

To complete the notification and remove it from the worklist, you can acknowledge it as follows:

  1. Go to the Home work center ->Work view ->Inbox sub-view.
  2. Select the notification.

  3. Click Actions and acknowledge the notification.

OR

 The system automatically cancels the notification after 30 days. The user can acknowledge it or wait for 30 days and system should cancel it automatically.

See Also

Reference help document:

https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN/2754875d2d2a403f95e58a41a9c7d6de/2dcb52ad722d1014b8c4eccb5ceba233.html?version=2305

Keywords

notification task, approved purchase order changed, how to clear notification from inbox, purchase order notification , KBA , AP-POP-PO , Purchase Order , How To

Product

SAP Business ByDesign all versions