SAP Knowledge Base Article - Public

3490304 - Employees unable to see/read the complete answer/conversion for their ticket on Service Center (AskHR) from SuccessFactors Mobile App for Android.

Symptom

Employees unable to see/read the complete answer/conversion for their ticket on Service Center (AskHR) from SuccessFactors Mobile App for Android.

Through AskHR web application, you are able to see full conversation. However when you click on conversation, its not showing full conversation.

Environment

SAP SuccessFactors HCM suite
Ask HR 

Resolution

This is by current design, per designer. Once the conversation exceed 3 lines in portrait screen, please view them in landscape screen. 

We would encourage you to raise an Enhancement Request for this so that the SFSF Product Management team can look for an option to enhance this feature. 

See Also

KBA##2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products will contain the information you need if you wish to proceed with this suggestion.

Keywords

SuccessFactors, AskHR, Employee Central, Service Center (AskHR), ticket, SFSF, objectCell  , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem

Product

SAP SuccessFactors HXM Suite 2305