SAP Knowledge Base Article - Public

3490329 - Page does not load or getting error 'Unable to load data' when trying to request time off on Mobile App

Symptom

Page does not load or getting error 'Unable to load data' when trying to request time off on Mobile App

Environment

SAP SuccessFactors Employee Central : Time Management

Reproducing the Issue

  1. Login to mobile application
  2. Try requesting leave
  3. Page does not load or you get an error 'Unable to load data'

Cause

This is a known issue when picklist field with huge number of values is configured in the time off screen. System cannot load the page in mobile when such huge picklist fields exist.

Resolution

Please use a free text field as a workaround.

Keywords

Unable to load data error in mobile, Page does not load, mobile time off issue, INC8522637 , KBA , LOD-SF-EC-TIM-MOB , Time Mobile , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors Employee Central all versions