SAP Knowledge Base Article - Preview

3490480 - SAP Cloud Connector - Service Channel Could not be opened when Using cloud connector connect the cloud ABAP environment

Symptom

When using the cloud connector to connect to the BTP cloud ABAP environment, testing the connection results in the error message "Service Channel Could not be opened."

In the ljs_trace.log or scc_core.trc (version later than 2.17.0)

The connection timed out can be found

#DEBUG#com.sap.core.connectivity.tunnel.client.AbstractClient#direct-tunnel-client-1194-1#          #Handshake failed! Closing channel [id: 0x810b26b8] immediately.
io.netty.channel.ConnectTimeoutException: connection timed out: xxxxx.abap.eu10.hana.ondemand.com/18.158.34.94:443
    at io.netty.channel.nio.AbstractNioChannel$AbstractNioUnsafe$1.run(AbstractNioChannel.java:261)
    at io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)
    at io.netty.util.concurrent.ScheduledFutureTask.run(ScheduledFutureTask.java:170)
    at io.netty.util.concurrent.AbstractEventExecutor.runTask(AbstractEventExecutor.java:174)
    at io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:167)
    at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:470)
    at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:503)
    at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:995)
    at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
    at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)
    at java.lang.Thread.run(Thread.java:838)
#DEBUG#com.sap.core.connectivity.tunnel.client.reconnect.AbstractReconnectableClient#direct-tunnel-client-1194-1#          #Will skip schedule reconnect, the current state is: CONNECTING
#ERROR#com.sap.core.connectivity.tunnel.client.reconnect.AbstractReconnectableClient#direct-tunnel-client-1194-1#          #Connect client to 'xxxxx.abap.eu10.hana.ondemand.com/18.158.34.94:443' failed: 
io.netty.channel.ConnectTimeoutException: connection timed out: xxxxx.abap.eu10.hana.ondemand.com/18.158.34.94:443
    at io.netty.channel.nio.AbstractNioChannel$AbstractNioUnsafe$1.run(AbstractNioChannel.java:261)
    at io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)
    at io.netty.util.concurrent.ScheduledFutureTask.run(ScheduledFutureTask.java:170)


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Environment

SAP Cloud Connector 2.16.2- 2.17.1.

Product

SAP BTP, ABAP environment 2405

Keywords

SCC, Cloud ABAP, Service Channel , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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