SAP Knowledge Base Article - Public

3490503 - User source system for users created via connectors is being set incorrectly

Symptom

For IAS migrated instances, User source system for the users created via connectors will be based on the value set in the connector configuration 'sfuser.connector.defaultValue.lms-origin' and not on the input values being sent in the connector input file

Environment

SAP SuccessFactors Learning

Reproducing the Issue

1.Set the below configurations in the learning administration > system configuration > connectors:

  • sfuser.connector.defaultValue.lms-origin ='N' (SuccessFactors Platform)
  • sfuser.field.mapping.data.LMS_ORIGIN=USER_SOURCE_SYSTEM

2. Download connector template for user Connector or SF user connector

3. In the input file, Pass the value for 'User source system' as 'Y' (Learning)

4. Upload the file into SFTP and Run the connector

5. Verify that source system of user is set as 'SuccessFactors Platform' and Not 'Learning

Cause

This is working as per design in IAS integrated instances

Resolution

  • As per Engineering team confirmation, Once Instance is integrated with IAS, user source system cannot be setup manually anymore, it only takes default value
  • If 'Y' (Learning) is being passed in the input file and sfuser.connector.defaultValue.lms-origin is set to 'N' (SuccessFactors Platform), user source system will be set as 'Platform (N)' 
  • Similarly, If 'N' is being passed in the input file and sfuser.connector.defaultValue.lms-origin is set to 'Y', user source system will be set as 'Learning(Y)'
  • To Summarize, Once instance is integrated with IAS and You are trying to set the Source system via connectors, It will take the default value set and not the one that is being passed in the input file. This is working as per design
  • You can use this guide Correcting The User Source System Reference for Existing SuccessFactors Platform Users | SAP Help Portal to correct the Source system if required.

See Also

User Identification Process | SAP Help Portal

Learning Configuration Procedure | SAP Help Portal

Keywords

User source system, connectors, sfuser.connector.defaultValue.lms-origin, Default value, SuccessFactors Platform, Learning, IAS, SF user connector , KBA , LOD-SF-LMS-IAS , LMS IAS Integration for External User , How To

Product

SAP SuccessFactors Learning 2405