SAP Knowledge Base Article - Preview

3490550 - How to Identify Case Creation Channels

Symptom

It is possible to display the name of the Email Channel used for Case creation in the Case object. The field can be added via Adaptation Mode.


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Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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