3490550 - How to Identify Case Creation Channels

It is possible to display the name of the Email Channel used for Case creation in the Case object. The field can be added via Adaptation Mode.

SAP Sales Cloud and SAP Service Cloud Version 2

See steps below to enable:

1. Go to Case.
2. Open a Case.
3. Enable Adaptation Mode.
4. In Case details select the pencil.
5. Select Add from List .
6. Search Channel.
7. There is the option to either add the Channel Name or Address.

KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 1.0