Symptom
During import name.package file from NEO to CF tenant, stories can not be imported. The following error message occurs in SAP Analytics Cloud (SAC)
- Uploading name.package was not completed due to an error
- Uploading name.package failed
- CUBE:long-digits might already be deleted or did not exist in the system
Environment
SAP Analytics Cloud (Enterprise) 2024.8.16
Reproducing the Issue
Export content from the source tenant using:
- From the side navigation, choose
Transport
Export.
- Include all dependencies on the New Export page.
Import content to target tenant using:
- In the side navigation area, choose
Transport
Import.
- Try to import the package.
- Notice the error messages.
-
- Uploading name.package was not completed due to an error
- Uploading name.package failed
- CUBE:long-digits might already be deleted or did not exist in the system
Cause
- Import fails in target tenant because story can't be imported without its dependencies.
- Therefore, you need to include these in your export package.
- These dependencies (CUBE:long-digits) are in Private User folders in the source tenant; hence the dependent model is not selected in New Export screen when Story was selected.
Resolution
There are 2 possible way to solve this issue:
Solution 01:
- In Source tenant, move all dependencies from Private Folder to PUBLIC folder,
- Then select the Story to create new Export (Dependent models should be auto selected).
- Import the package to target should work.
Solution 02:
- You can list and select Private User objects during export. In order to that, System > Administration > System configuration > System Admin toggle "Allow private objects export" turn on (disabled by default).
- On enabling this toggle, "USERS" section will be viewed on New Export screen where all Private User objects are listed.
- Select the Story and verify Dependent models are selected. Create new export and import in target should work.
See Also
- Downloading and Uploading Files with the Content Network
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using SAP for Me, Google or Bing:
- https://me.sap.com/servicessupport/search#?q=SAP%20Analytics%20Cloud%20OR%20SAC&tab=All
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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