SAP Knowledge Base Article - Preview

3490717 - Error "Document does not exist" after performing sync for Return Part - SAP Service and Asset Manager

Symptom

In the App, the user has issued a Return and then performed a synchronization that resulted into Transactional errors, such as:

  • Business error: Type =E Id =M7 No =063 Message =Document does not exist



  • Document does not exist 
    HTTP Status Code: 400 - MaterialDocuments
    HTTPS Status Code: 400 - $1/RelatedItem

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Service and Asset Manager 2305, 2310

Mobile Application Integration Framework

Product

SAP Service and Asset Manager 2305 ; SAP Service and Asset Manager 2310

Keywords

Type =E Id =M7 No =063; Message =Document does not exist; MaterialDocuments; $1/RelatedItem; Goods Issue Return; Transaction Error; Synchronizing; Synchronization; Returning Parts; SAM; SSAM; , KBA , MOB-APP-MAO , Mobile Application Integration Framework , MOB-APP-SAM , SAP Service and Asset Manager , Problem

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