SAP Knowledge Base Article - Public

3490728 - It's not possible to output a Sales Document of type SO01

Symptom

When tying to generate an output for a Sales Order Service (SO01) nothing is created.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open app Display Sales Orders - VA03
  2. Enter a Sales Order of type SO01 number
  3. Click on 'Header Output Preview'
  4. There is no output generated and it's not possible to create new ones

Cause

Missing configuration.

Resolution

Follow the steps bellow:

1. Go to the app 'Output Parameter Determination

    On the 'Show Rules For' dropdown select the option 'Sales Document' and on the 'Determination Step' dropdown select the option 'Output Type'.

    For the 2 first conditions, remove the SO01 from the 'Sales Doc. Type', maintain as bellow screenshot.

2. Go to the SSCUI 'Assign Output Types for Changed Documents' (101214) and maintain the following row as bellow on the screenshot.

3. Go to the SSCUI 'Define Output Texts' (101873) and maintain these 2 rows as bellow on the screenshot.

4. Go to the SSCUI 'Assign Output Texts To Document Data' (101874) and insert the Text IDs on the rows as bellow screenshot.

With all those steps correctly maintained, the output for the SO01 must be correctly generated.

Keywords

Output Control, Schedule Output, service order, sales service order, SO01, output issue, output not working, sales document output, ORDER_CONFIRMATION, ORDER_CONFIRMATION_CHANGE, Output for Sales Documents , KBA , SD-SLS-GF-OC-2CL , S/4HANA: Output Control on Sales Documents (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions