3490790 - User Management API · "415 Unsupported Media Type" error when assigning licenses or deleting users

When calling the User Management API endpoint: POST /api/v2/user-jobs/update, the request fails.

• The following error message is returned:
  • HTTP 415 – Unsupported Media Type
  • “Response Status Code – 415. An unexpected error occurred. Reason – Unsupported Media Type.”
• The issue occurs during operations such as:
  • Assigning multiple licenses to users
  • Deleting users
  • Updating user information through automated scripts or integrations

The error prevents the job from completing and the user update is not processed.

This behavior indicates that the API request format or headers (e.g., Content-Type) may not meet the expected structure for the User Management API.

To investigate further, create a support case and include the following information:

• Full HTTP request sent by your script or integration
• Request headers (especially Content-Type and Accept)
• API response body and status code
• Any payload used for license assignment or user deletion

Support will analyze the request details and confirm the required API format or identify any backend issue.

User Management API, 415 Unsupported Media Type, license assignment, user deletion, user update, POST /api/v2/user-jobs/update, API error, Unsupported Media Type, content-type header, user job update  , KBA , BPI-SIG-CA-SEC-UM , User Management for SAP Signavio , BPI-SIG-CA-API , REST-API for SAP Signavio , Problem