SAP Knowledge Base Article - Public

3490840 - SSI error - "Exception while creating objects"

Symptom

You will get a Synchronization error: "Exception while creating objects" when working in Morocco Time zone.

Environment

SAP Cloud for Customer.

Reproducing the Issue

1. Log in to SAP Cloud for Customer.
2. Open Groupware Email Integration tab.
3. You will find the error message "Exception while creating objects".

Cause

C4C currently does not  Support Time Zone for Morocco.

Resolution

Maintain UTC+1 time zone in your Exchange calendar in Outlook. This way the Time zone will match C4C's  UTC+1 Time Zone.

Keywords

KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer core applications 2405