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SAP Knowledge Base Article - PreviewSymptom
You have defined a workflow regarding the ticket object which will trigger an email.
You have also set the flag "Create Email Activity" in the workflow and so you expect this workflow email to show in the ticket document flow.
However, the email is missing in the document flow.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2405
Keywords
workflow, email, e-mail, document flow, missing email, activity , KBA , LOD-CRM-SRP , Service Request Processing , Product Enhancement
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