SAP Knowledge Base Article - Public

3491231 - "Add Benefit Employee Claim Detail" Button missing while trying to add multiple claims

Symptom

"Add Benefit Employee Claim Detail" Button is missing while trying to add multiple claims

Environment

SAP SuccessFactors Employee Central - Global Benefits

Reproducing the Issue

  1. Click on Goto Benefits > Click on Reimbursements tab > Click Start a Claim button
  2. Fill up the mandatory fields, click ‘Add Benefit Employee Claim Detail’ button to add data for first claim.
  3. To add another claim’s details, click ‘Add Benefit Employee Claim Detail’ button again. However, the button is missing.

Cause

Engineering team is investigating the issue.

Resolution

Enigneering Team have confirmed that the issue will be fixed via a microservices patch that'll be applied on Preview environments on 16t July and Production environments on 18th July. 

Workaround: Customers can import the claims until a fix is found for this issue. Please refer to the handbook for more details on Importing Benefit Transactions

Keywords

CS20240007960913, INC8757458, Add Benefit Employee Claim Detail, Button, Missing, multiple claims, b2405, PTCH-44428, WEF-138523 , KBA , LOD-SF-EC-GBF , Global Benefits , Bug Filed

Product

SAP SuccessFactors Employee Central 2405