SAP Knowledge Base Article - Preview

3491373 - Error "Unable to process your request" When Viewing Crystal Report in BI 4.3 SP04

Symptom

After upgrading to BI 4.3, when viewing a Crystal Report from custom SDK application, getting error: "Unable to process your request".

From the logs, seeing the following log messages:

  • 2024-06-14 14:11:47 INFO  shared.JSONParameter (          WebReportLogger.java:82) - Unable to set the ancestors com.businessobjects.report.web.json.JSONException: JSONObject["ancestors"] is not a JSONArray.
  • 2024-06-14 14:11:47 INFO  json.JSONObject   (          WebReportLogger.java:82) - Unable to parse String as JSONObject com.businessobjects.report.web.json.JSONException: A JSONObject text must begin with '{' at character 1 of "tb=refresh&curPgScrollPos=0"


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Environment

SAP BusinessObjects Business Intelligence Platform (BI) 4.3

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

exception ancestors not JSON array, BI 4.3, SDK, crystalreportviewer, CR, viewers java sdk , KBA , BI-DEV-JAV , BI Software Development Kits (SDKs) - Java , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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